Institute for Policy and Opinion Research
Roanoke College

RC IPOR LOGO


Interviewer Links


IPOR Interviewer Scheduling System

Use the above to access the IPOR Interviewer Schedule system to see your schedule for upcoming surveys and training sessions.

Voxco Agent (Land Line Interviewing)

  • Portal for the Virtual Call Center for automatic dialing.
  • Used for general training sessions, predictive dialing, and preview dialing.
  • Not used for cell phone sample; talk to your supervisor about what to use.

Virtual Call Center (Cell Phone Interviewing)

  • Used for manual dialing methods and for some training sessions.
  • Should only be used for cell phones, unless told otherwise!


Administrative Links


Virtual Call Center
(Old Interviewing)


  • Can be used for manual dialing interviews.
  • Can be used by a supervisor to bring up a case in interview mode.

Voxco Agent
(New Interviewing)


  • Portal for the Virtual Call Center for automatic dialing.
  • Can be used by a supervisor to bring up a case in interview mode (use preview mode for this).

Virtual Call Center
(Administrative Mode)


  • Used to remove ghost sessions.
  • Used to monitor (without audio) sessions.

New Command Center

Voxco Command Center (Old)

  • Used to bring up reports (including productivity).
  • Used to add interviewers that are missing from the system.
  • Used to examine details for a record (by ID or phone number).
  • Used by supervisors (along with Pronto) to monitor sessions (including audio).
  • Used for anything else, including callback assignment.


Other Links


IPOR Phone Number Center

  • Used to generate landline and cell phone numbers (specified quantity and regions).
  • Used to recode existing numbers into counties and regions.

Acuity 4 Survey

  • Used to manage Voxco web-based survey systems.
  • Used to control exporting results live to other call centers or places.