Institute for Policy and Opinion Research
Roanoke College

• Main system to login to make calls through the Virtual Call Center.
• Handles login for predictive (landline) calls and TCPA-compliant cell phone calls.

• Used for manual dialing methods and for some training sessions.
• Should not ever be used, unless told otherwise!

• Can be used for manual dialing interviews.
• Can be used by a supervisor to bring up a case in interview mode.

• Portal for the Virtual Call Center for automatic dialing.
• Can be used by a supervisor to bring up a case in interview mode (use preview mode for this).

• Used to remove ghost sessions.
• Used to monitor (without audio) sessions.

• Used to bring up reports (including productivity).
• Used to add interviewers that are missing from the system.
• Used to examine details for a record (by ID or phone number).
• Used by supervisors (along with Pronto) to monitor sessions (including audio).
• Used for anything else, including callback assignment.

• Used to generate landline and cell phone numbers (specified quantity and regions).
• Used to recode existing numbers into counties and regions.